Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us about verification, deposits, withdrawals, app faults or gameplay queries. Start a live chat in-app for fastest help, or send an email if you need full case notes. We’ll guide you through account actions, troubleshooting and general enquiries via the channels listed below, including quick fixes and follow-up support.
| Department | Contact |
|---|---|
| Customer Support | Live chat (in-app) and email - [email protected] - for account, payments and technical help |
| General Enquiries | Email - [email protected] - billing, partnerships, press |
| Affiliate Enquiries | Partnerships & tracking - [email protected] - commissions and creatives |
| Phone | +61 2 4913 6872 - voice and SMS support |
| Working Hours | Mon-Fri, 09:00-22:00 (AEST) and Sat-Sun, 10:00-18:00 |
Email Support
Please email us for detailed requests, account-related issues or when you need to send documents or explanations. Include a clear subject line and attach any relevant files. Make sure your contact details are current and complete to avoid delays. We review emails in order received and will respond with next steps or document requests as soon as possible.
Submit your enquiry
Response Time
Contact our support team via live chat or email for any account or payment queries. Most inquiries are answered within one business day. More complex issues may take longer depending on their nature, especially those requiring document checks or third-party responses. We'll keep you updated by email and in-app messages while we work on a resolution.
Feedback
Got an idea for making the site better? Send us your feedback, suggestions or changes you’d like to see. We review feedback carefully and use it to improve the service and your experience on the site. Whether it’s a small fix, a clearer account page or a new feature, we’d like to hear from you.